Each Miles&Smiles member has a unique number, a TK number, linked to their personal account, where the accumulated miles are stored. Members can access their account through the airline’s website or mobile app.

It is important to provide accurate contact information (email, phone) while registering an account. It is also essential to remember the PIN CODE used for system access.

With the miles you’ve earned, you can purchase Turkish Airlines award tickets and access services such as: class upgrades, payment for baggage and preferred seat selection, fare locking, purchases of products and services through the Shop&Miles platform, and more.

The Miles&Smiles loyalty program and the awarded miles are an additional benefit that you may use at your own discretion. If you are interested and choose to redeem miles, the relevant service will be provided by Turkish Airlines (hereinafter referred to as the “Company”). The Company independently decides on the provision of services and solely determines the terms and conditions applicable to such services. The Company is solely responsible for the provision of services and for the proper application of its terms and conditions. The rules and terms set by the Company are available at the website

If any assistance is needed with earning miles on your flights or using miles to buy tickets and services from Turkish Airlines, please contact Turkish Airlines sales office in Tbilisi :

Email:tbssales@thy.com

Tel: +995 234 0 849 / +995 264 0 849

Or call the 24/7 hotline: +995 706 001 111.*

*Calls to the hotline are free, and service is available in English.

If you have any questions or need assistance with the Miles&Smiles program, including updating your personal details or making other changes, you can contact the airline easily through the dedicated "Feedback Form."