Miles&Smiles TBC Concept Visa Signature Travel Card holders are eligible to benefit from 8 complementary uses of Smart delay service per year.
The mentioned offer (hereinafter - the "Service") is an additional benefit that you can use at your own discretion. If you are interested, the service will be fully provided by international roaming service providers Collinson Insurance Services Limited (hereinafter - the "Company"). The company alone makes the decision to provide the service and also alone establishes the terms and conditions of the service. The company is responsible for the service, the proper fulfillment of the rules and conditions.
Service description
The Smart Delay service offers a unique opportunity to gain complementary access to over 1,200 LoungeKey lounges worldwide for up to 24 hours if your flight is delayed by at least 1 hour. Additionally up to 4 accompanying persons can access lounges free of charge.
To take advantage of the offer, pre-registration for the service is required. The registration for the service will not be deducted from the annual free Smart Delay limit, unless the free lounge pass is utilized. If the customer pre-registers for the service, but does not use the lounge pass, they will retain their original amount of free Smart Delay service.
Instructions for registration and utilization of the service
chevron-down-outlinedTo utilize the offer you need to register your flight details and those of your accompanying persons on https://visa.smartdelay.com/cemea at any time prior to the flight’s actual departure time.
While registration:
TBC Concept Travel card Visa Signature card number should be submitted for eligibility check;
Each flight of a journey with multiple connections requires its own registration. The maximum number of flights that can be registered for one journey amounts to 4.
The data should be submitted includes :
Cardholder and accompanying passenger names and surnames exactly as they are indicated while booking a flight, to ensure the name on your lounge pass matches the name on your boarding pass;
Flight number(s), date(s) and time(s) of departure(s) and arrival(s);
Cardholders mobile number;
Cardholder email address;
Since the registration is complete, the registration confirmation e-mail will be sent to your e-mail indicated into the system;
It is recommended to check the specific rules* regarding children at each lounge in advance. Some lounges do not allow children, while others have an age limit within which children can access lounge free of charge. If the accompanying child(ren) meet this age limit, their registration for the Smart Delay service will not be necessary;
Registration details can not be amended after registration is complete. You will have to cancel your existing registration and re-register with the new details. Please note that cancellation and registration will be allowed only prior to the flight’s actual departure time. To cancel the registered data please refer to the registration confirmation email. if you accidentally deleted the registration confirmation email, please contact the Customer Service;
Registration for the service will fail, if there are no LoungeKey lounges available at the airport you are departing from.
When you are entitled to an airport lounge pass, the system will send you an SMS notification along with an email with a PDF file attached. If you have registered travel companions, you will receive multiple PDF attachments in a single email, each PDF being a lounge pass for each passenger. Each PDF contains a LoungeKey pass with a unique QR code that provides access to the Lounge key lounges at your airport. Additionally, information about lounges location is also provided.
You may choose to send lounge passes to your registered accompanied passengers, who will be able to access the lounge with or without your physical presence, as long as they have the lounge pass with them. Lounge pass(es) should be presented at the lounge with passport(s) and boarding pass(es).
You can check the policies of a specific lounge on the website or through the Lounge Key app. (IOS / ANDROID)
Additional terms
chevron-down-outlinedThe lounge passes can only be issued if the airline formally reports the qualifying delay within a 24-hour period to FlightStats. If this does not occur, the delay is not identified by the system therefore, free lounge passes won’t be generated;
Charter airlines or flight delays are not the subject of Smart delay service;
Flights that are cancelled or rescheduled for the next day (24 hours after the flight's scheduled departure time) will not be deemed as delayed and will be handled by the airline directly via their own compensation process;
Smart delay service can be provided only in Lounge key lounges;
Once issued to a passenger, each lounge voucher is valid for 24 hours and can be used during the operating hours* of the specified lounge;
Please approach alternative lounge key lounge(s) (if available) If the lounge is closed when the delay occurs or it is already at the full capacity;
The lounge pass does not cover any additional paid services that may be offered by a specific lounge. Such services are governed by the individual lounge's service rules*
A deleted lounge passes cannot be resent. In this case, please contact the Customer Service team for assistance.
You can check the policies of a specific lounge on the website or through the Lounge Key app. ( IOS / ANDROID)
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