For your free pre-travel advice or if medical assistance is needed while travelling, you can contact Visa's International Medical and Travel Assistance service 24/7 and get support anywhere in the world.
Service can be reached through hotlines:
Complementary services include:
Free and unlimited health advice;
Information about vaccination in a specific country;
Putting you in touch with a local medical service provider or finding a local nurse or internationally trained doctor near you or someone to monitor your medical condition both during and after hospitalization;
Finding specific medication or medical equipment;
Providing advice on loss of travel documents;
It`s also possible to get following payable services through the hotline*:
Legal referrals
Arranging medical transportation and care in provider medical institution;
Evacuating you when necessary.
*Cardholder is responsible for all costs and expenses incurred while receiving payable services.
Service is also available for your immediate family when you are travelling together to a location outside your principal country of residence for up to 90 days.
If you are unable to reach Visa's International Medical and Travel Assistance service through hotlines, you can contact VISA concierge via chat-bot for assistance with health insurance enquiries or in case of insurance incident while you're travelling.
The Insurance Service (hereinafter referred as the "Service") is an optional benefit that you can choose to use. Chubb Insurance South Africa Limited (hereinafter referred to as the "Company") provides these services upon your request and sets the terms and conditions for it at its own discretion. The Company takes full responsibility for carrying out its obligations and services in a proper manner as well as for compliance with the terms and conditions set.
