Baggage and flight delay compensation

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If you've paid your travel expenses with TBC Concept Visa Signature or Travel Visa Signature Card, you're eligible to receive reimbursement for baggage, flight or train delays.

The Insurance Service (hereinafter referred as the "Service") is an optional benefit that you can choose to use. Chubb Insurance South Africa Limited (hereinafter referred to as the "Company") provides these services upon your request and sets the terms and conditions for it at its own discretion. The Company takes full responsibility for carrying out its obligations and services in a proper manner as well as for compliance with the terms and conditions set.

Baggage delay compensation

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Missed connection

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Travel delay

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What is the process for requesting reimbursement of expenses incurred from the insurance company?

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